Terms and Conditions of use of this website
1. Products
1.1 360 Creative Event Services Ltd reserves the right to change all or some of the contents or packaging for all requested floral arrangements or plants to provide an item of equal or greater value without notice. All products are subject to availability.
1.2 Products may be delivered in bud to ensure longer life.
1.3 In the event that we are unable to supply the 360 product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2. Prices
2.1 Prices all include VAT charged at the current rate.
3. Orders
3.1 In order for us to deliver your requested items on the date specified, we require complete, accurate details of the recipient, including a recognisable recipient name, address details, postcode and contact telephone number(s).
3.2 Your order will only be processed if full payment details are given. We accept payment by all major credit and debit cards, including Amex.
3.3 If you are experiencing any problems processing your order / credit or debit card, please call our Help Line on 08451 360 360 or from outside the UK +44(0) 08451 360 360.
3.4 Once we receive your order we will automatically send you an email confirming your order details. This e-mail shall be directed to the email address you supplied us upon registration / order placement.
3.5 You will be issued an order reference number for any future correspondence.
3.6 By clicking the ‘Proceed' button on the order form, you are consenting to be bound by our Terms and Conditions.
3.7 Product & Delivery are the two main elements of your order. Should we fail to complete either of these elements, we are at liberty to reimburse or compensate for the failed element. Such recompense would be based upon a decision by 360 Creative Events Services Ltd.
3.8 Changes to these terms and conditions may from time to time be made, the latest terms and conditions will be displayed on the website.
4. Delivery
4.1 Delivery to specified show is included, delivery to another location will be charged on a geographical basis.
5. Cancellation Policy
5.1 The customer has the right to cancel an order for goods within 7 days after placing the order without giving a reason.
5.2 All perishable Next Day delivery goods may not be cancelled.
5.3 The consumer can be asked to return the goods and will not be charged for returning them.
5.4 Where the customer exercises their right to cancel, we will return their money to their account within 30 days of cancellation.
5.5 360 Creative Events Services Ltd trades inline with the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000.
5.6 To amend or cancel your order, please contact the 360 Customer Service Team. Our offices are open from 8am until 5:30pm Monday to Friday. See Section 9.3 below for contact details.
6. Statutory Rights
6.1 360 Creative Events Services Ltd are fully committed to providing you with the best possible floral and plant delivery service. If you are not satisfied in anyway with the service that you have received please let us know via our customer services department (see section 9 below) and your complaint will be investigated.
6.2 If we are satisfied that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.
7. Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that the website is fully operational and error-free, we cannot guarantee that this will always be the case. We therefore accept no responsibility or liability for any defects or interruption of our service.
7.2 We shall be released from our obligations under these Terms and Conditions in light of any event beyond our reasonable control, (i.e.: acts of god, civil commotion, riot, flood, fire, drought) which renders the provision of this Site impossible or impractical.
7.3 We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the 360 Online Ordering Website, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Terms and Conditions affects or will affect you or the recipient's statutory rights in relation to the quality or description of the 360 products supplied.
8. Privacy Policy
8.1 360 Creative Event Services Ltd Online will never share our customers confidential personal information with any third parties without prior consent from the customer.
8.2 For all our transactions we employ the most current Internet security methods and technologies to ensure your details are totally secure. We password protect and use encryption techniques and install firewalls where appropriate.
8.3 While we strive to protect your personal information, no system can be 100% guaranteed. We cannot ensure or warrant the security of any information that you transmit to us.
8.4 Once we receive your information, we use our best efforts to ensure its security on our systems. If you would like to contact us regarding matters of privacy, please send an email to: hello@360ces.com
8.5 360 Creative Event Services Ltd does not store any customer's payment details or records.
8.6 When 360 Creative Event Services Ltd accepts your order your credit or debit card will be authorised and debited accordingly. Details will be sent on your order confirmation shortly after you have placed your order.
8.7 You will receive confirmation of your order by email with your unique purchase reference, soon after placing your order this will be required for any future correspondence.
9. Customer Service
9.1 We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days.
9.2 Because of the perishable nature of 360 Creative Event Services Ltd and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 3 working days but must be made within 7 working days of the date of delivery or intended delivery of your purchase.
9.3 Should you be in any way dissatisfied with the 360 Creative Event Services Ltd's service, all complaints should be addressed to:
By post
Customer Service Department
360 Creative Event Services Ltd, Unit 20, Wellesbourne Park, Wellesbourne, Warwickshire, CV35 9JY.
By phone
08451 360 360(inside UK )
+44 (0) 8451 360 360 (outside UK )
Lines are open from 8:00am – 5:30pm Monday – Friday.
By email
floral@360ces.com
10. General
10.1 We reserve the right to supplement and amend the Terms and Conditions. It is your responsibility as a customer to review the Terms and Conditions on each occasion you access the 360 Online Ordering Site. Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the 360 Online Ordering site for any reason at any time.
10.3 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998. We shall only use personal data received from you for the purpose of fulfilling your order.
10.4 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.